Last updated: September 15, 2026

At Junk Case Kit, your satisfaction and creative experience are our top priorities. If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return:

  • The DIY kit must be unused, unopened, and in its original packaging.
  • All charm packs, tools, adhesive, and original box components must be fully intact.
  • You will need to provide your order number and proof of purchase.

Note: Due to the nature of custom crafting, kits that have already been opened, glued, or assembled cannot be returned for a refund unless they arrived damaged or defective.

2. Damaged, Defective, or Missing Items (Replacement Guarantee)

Because our kits feature numerous intricate resin charms, beads, and delicate crafting components, we take extreme care in packaging. However, if your order arrives damaged or with missing parts:

  1. Contact Us Within 7 Days: Send an email to support@junkcasekit.com within 7 days of delivery.
  2. Provide Proof: Include your order number, a brief description of the issue, and clear photo(s) showing the damaged item or missing components.
  3. Resolution: We will promptly send you a free replacement kit/part or issue a full/partial refund—no need to ship the broken items back to us!

3. How to Initiate a Return

To start a return for an unopened item, please follow these steps:

  1. Email our support team at support@junkcasekit.com with your order number and the reason for the return.
  2. Our customer service team will inspect your request and provide you with the correct return warehouse address (US or global processing center depending on your location).
  3. Pack the item securely and ship it back to us using a trackable shipping service.

Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Junk Case Kit will cover all return shipping costs or issue a free replacement.
  • Customer Preference / Changed Mind: If you are returning an unopened item due to personal preference, the customer is responsible for paying the return shipping fees. Initial shipping charges are non-refundable.

5. Refunds & Processing

  • Inspection: Once we receive and inspect your returned package, we will notify you via email regarding the approval status of your refund.
  • Payout: If approved, your refund will be automatically processed to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 3–7 business days.
  • Late Refunds: If you haven’t received your refund after 7 business days, please check your bank account or contact your credit card company, as processing times may vary by institution.

6. Order Cancellations & Modifications

Orders can be canceled or modified within 12 hours of placement. Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled. You may return the package upon arrival in accordance with our 30-day return policy.

7. Contact Us

For any return-related questions or assistance, please reach out to our team:

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Email: contact@junkcasekit.com